by max | Aug 28, 2020 | Release Notes
We’ve added an admin setting that you can toggle which will throw an alert any time one of your technicians tries to resolve a ticket with uncharged time. Learn more here. We fixed an issue where the blocks of hours in the bookings module would change in...
by max | Aug 24, 2020 | Release Notes
We have added an ‘Add ACH’ Button to the Payment Profiles -> Manage page in the Customer Portal.
by max | Aug 21, 2020 | Release Notes
Bug Fix: We fixed an issue where an expired contract could occasionally show up on new tickets. Bug Fix: We fixed an issue with payments not properly syncing to QB when an existing payment not associated with an invoice is then applied to an invoice. Bug Fix: We fixed...
by Chelsea | Aug 19, 2020 | Release Notes
Automated Remediation and Ticket Automation lists are now sorted alphabetically. Bug Fix: We fixed a significant issue with signature pads not functioning correctly. We realize this was a major issue and the fix took longer than we expected. We apologize for the...
by Chelsea | Aug 14, 2020 | Release Notes
We’ve added Business Hours as a condition in our Automated Remediation module within the MSP Add-On. We’ve added Business Hours as a condition in our Ticket Automations module. You can now see Estimate status in the Ticket Info section of a Ticket record. Bug Fix: We...
by Chelsea | Aug 12, 2020 | Release Notes
We added Product Upsell opportunities. Learn more here. You can now use template tags in the subject area of an autoresponder message. We added a warning message if you attempt to navigate away from a Documentation page without saving first. Bug Fix: We fixed an issue...
