by Chelsea | Feb 3, 2021 | Release Notes
We’ve added an optional setting that updates the Ticket Status to ‘Invoiced’ when making an Invoice from a Ticket. The setting is called “Use ‘Invoiced’ ticket status in addition to ticket’s billing status” and is located at Admin > Tickets >...
by Chelsea | Jan 29, 2021 | Release Notes
We updated the “Invoiced” Ticket status to be “Billing Status” instead. Learn more here. Bug fix: We fixed an issue with Recurring Tickets where the Ticket Priority and SLA associated with a Customer Contract did not carry over to tickets...
by Chelsea | Jan 5, 2021 | Release Notes
We added the option to import next year’s holidays in the Business Hours module. Bug fix: We fixed an issue where navigating to the Customer Detail page would automatically direct to the Contact section. Bug fix: We fixed an issue where Hidden Comment Notifications no...
by Chelsea | Dec 21, 2020 | Release Notes
We added the ability to create multiple Estimate and Ticket templates. Learn more here. We added the Reporting Period option “Last Quarter” to all Reports that use reporting periods. Bug Fix: We fixed an issue with the Template...
by Chelsea | Dec 10, 2020 | Release Notes
Bug Fix: We fixed an issue with Recurring Invoices generating ‘Unhandled Exception’ notifications for schedules set to collect pending ticket charges but no pending ticket charges exist. Bug Fix: We fixed an issue with the Customer...
by Chelsea | Dec 3, 2020 | Release Notes
We added a PDF template tag for Ticket Statuses called {{ticket_status}}. Bug Fix: We fixed the API where /ticket_timers GET requests returned time entries in a different sort order after each execution — they now consistently sort by ‘created_at’...
