It's hard to argue with the idea that a real relationship with your clients is the best way to get referral business from them. It's also clear that referrals are the best clients; most trusting, they give you the benefit of the doubt, they come in wanting to have a...

This post is outdated! Please refer to the help section instead: http://feedback.repairshopr.com/knowledgebase/articles/243507-supported-hardware

It's been a long week for us - we are trying to take all the feedback we're getting and load up on everything that can make this product work for you. Our #1 goal is for this to make your business work better! We launched a lot of features and bugfixes the last 3...

This feature was the most highly request feature we've had.  People keep asking for a custom field based on how they've been doing their workflow, well, here you are! You'll find in settings a little note about how to add the setting, watch this short youtube...

Hey! We launched the first draft of the barcode scanning functionality - it works great so far imo. Hope you like it too.. If you need a barcode scanner, this is what we got - it works well and feels good;   Here is how it works at a basic level; We generate a...

Wow.. What a blur. We've had a lot of great feature requests for the site and we've been racing to get many of them implemented! Google Calendar Sync! Add address line 2 Add quick-update for ticket status Some IE bug fixes Add multi location support back in! Rebuilt...

Hey all - we received a number of inquiries from our great beta users about how we handle security and privacy. We wanted to be ultra clear about it, and are in the process of creating proper documents to state how we feel about the issue. They are long documents, we...

Hey all, we just released about 25 new builds in the last week and wanted to give a quick rundown of what was there. Signup form clarification - tried to illustrate what the subdomain is Admin tools for us Signup confirmation page can auto sign you in to your...

This is the workflow that one shop has used for a number of years and so far seems to work really well.  It doesn't get in your way, keeps communication high with your customers, and leaves a lot of room for interpretation of many of the steps. Reply in the...

Here is a short deep-dive in to how you can adjust sales tax for your invoices. As always, let us know if you need more power - we are open to adding features to help make your business run easier!