Uptime monitoring

We have been tracking our availability for a little while now using pingdom, it has a page we made publicly available to see how we are doing. Enjoy! http://stats.pingdom.com/pny4u2munqb8/699003

New Feature – Assign a ticket to a tech

We left this out for a long time, and nobody said anything for a long time – but it makes sense to be an available feature. We left it off by default because if you don’t need the feature – you don’t want it showing on the page and cluttering...